FAQ

Q 1) Do you ship internationally?
Yes, we do ship to international.

Q 2) How much do you charge for delivery?
We ship thru Ninja Van & please refer to below chart for the delivery charges:

 

Location Free Shipping Minimum Order Shipping Rate
Malaysia RM60 RM8 for orders up to RM59.90
Singapore RM90 RM27 for orders up to RM89.90
Other countries RM400 RM100 for orders up to RM399.99

 

Customs and import duties may apply, and shall be paid by the person receiving the parcel. You may contact your local customs office for current charges so that you are aware of the charges to expect as customs policies and import duties vary widely from country to country.

Q 3) How long will it take to receive my order?
The standard timeline for delivery is 3 business days upon confirmation of order. This is applicable to all states within Peninsula Malaysia. It will take extra 4 days for East Malaysia.

International shipping may take up to 7 – 14 days. Please note that this guideline is due to specific circumstances, timeline may vary.

Q 4) My order is not here yet. What should I do?
We aim to deliver within 3 to 5 working days for Malaysia orders & 7 – 14 working days for international order. To track your order, please click here.

Q 5) How do I track my order?
You will receive an email with a tracking code once our logistic partner has picked up your orders. You can then track the status of your orders via the link provided in the email or here.

Q 6) What are the payment options?
We accept credit cards backed by Visa and Mastercard, and direct online banking through the ipay88 secure payment gateway.

Q 7) How will I know if my order is successful?
You will receive an order confirmation via email from ipay88.

Q 8) I received a sms informing me that my credit card has been charged. But not the order confirmation from IPay88. What should I do?
Please contact us thru our official Facebook Messenger at: https://www.facebook.com/HushPuppiesApparelMalaysia OR email to us at: hpecomm@redinagroup.com We will assist you within 24 hours, Monday – Friday.

Q 9) Can I cancel my order if I’ve placed it?
Please contact us thru our official Facebook Messenger at: https://www.facebook.com/HushPuppiesApparelMalaysia OR email to us at: hpecomm@redinagroup.com We will assist you within 24 hours, Monday – Friday.

Q 10) What if I would like to speak to someone?
Please contact us thru our official Facebook Messenger at: https://www.facebook.com/HushPuppiesApparelMalaysia OR email to us at: hpecomm@redinagroup.com We will assist you within 24 hours, Monday – Friday.